Terms & Conditions

REFUNDS: All designs are personalised therefore cannot be refunded. If you have any issues please email directly so I can try an solve the issue. 

DAMAGED PRODUCT: Whilst I do my best to package every item so that it doesn't get damaged, the postal service may have other ideas. Should anything arrive damaged please notify me with photos within 24 hours of receiving the item. I will work with you to sort the issue out as soon as possible. 

CANCELATIONS: If you wish to cancel your order please notify me in writing within 24 hours of placing the order. 

GENERAL: All photos should be sent to me as soon as possible. Every listing has on the information of how to send them or if you contact me directly I will provide you with this information. 

If I come to start your frame and photos haven't been received I will send ONE email to the address given on the order to chase these up. If I still don't receive them your order may be delayed. 

All orders placed are valid for 6 months (unless a Gift Voucher has been purchased) If no photos are received within this time then the order is cancelled and no refund will be given. 

TURNAROUND: Please refer to the home screen for up to date turnaround times. If you need something sooner please message before placing an order as I cannot commit to every request